Placing an Order
Shop 24 hours a day, 7 days a week at ashley.ky You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 1-345-943-2323
We accept Visa®, MasterCard®, and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. While we are unable to accept Ashley HomeStore Gift Cards online.
Your credit card is processed when an order is placed.
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships.
In-Home Delivery – Ashley.ky will deliver larger items directly from an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination).
Not all items on the website are in-stock. If an item is not in-stock in Grand Cayman it will take 4 to 6 weeks to arrive. Upon arrival of the order you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. Delivery of orders are scheduled for a specified day but we cannot guarantee an exact time of the day due to possible unexpected delays. The delivery guys will call ahead of time to set a more specific time to meet.
In-Home Delivery Fees
Delivery is complimentary. Note: additional fees may apply for delivery for unusual circumstances. Removal of old furniture is available at a fee and is decided on a case by case basis.
Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care at 1-866-436-3393 for parts and service. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the Ashley HomeStore delivering your order—the phone number is located in your order confirmation email.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Policy.
Ashley.ky takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
In-Home Delivery Items
You have 72 hours after a In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call the phone number on your email confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 72 hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your order confirmation email for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery. Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s). Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.