Shopping Cart
Wish List
Registry List
Menu
  • Home >
  • Shipping & Delivery
Shipping & Delivery

Q: How will my purchase be delivered?

A:

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Items may require assembly.

In-Home Delivery - Ashleyhomestore.com will deliver larger items one of two ways: directly from an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service.

 

A:

You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships.

Home Delivery – Ashleyhomestore.com will deliver larger items one of two ways: directly from an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service.

After you place your order, will be contacted (typically within 4 to 6 weeks) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

A:

For Standard Shipping items arriving via UPS: a tracking notification will be emailed to you as soon as order leaves warehouse. The email contains information on how to track your order until it arrives.

In-Home Delivery orders: typically around four to six weeks. When your item(s) arrive the delivery service will contact you and schedule a delivery time at your convenience.

A:

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Items may require assembly.

In-Home Delivery - Ashley.ky will deliver larger items one of two ways: directly from an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service.

A:

Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart. 

 

A:

Due to the size of our items, P.O. Box delivery is not available.

A:

Not yet, however, we do have many Ashley HomeStores located around the globe; Click on Store Locator for exact locations.

A:

If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at 1-345-943-2323 Monday through Friday, 9:30 a.m. to 6 p.m. & Saturday, 10 a.m. to 5 p.m.

A:

Please contact Customer Care at 1-345-943-2323  Monday through Friday, 9:30 a.m. to 6 p.m.  & Saturday, 10 a.m. to 5 p.m.

 

A:

To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? We are committed to providing you with outstanding customer service, as safely and efficiently as possible, so please let us know of any possible obstacles you may think we may face in the delivery.

A:

In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.

A:

Yes, for a fee subject to review.

A:

Online Purchases
After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.

Standard Shipping - As soon as an order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by clicking here.

In-Store Purchases
Contact the Ashley HomeStore where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Click here for our Store Locator